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Mariam

1 reviews | Active since Jul 2025

01 Jul 2025, 18:32

I was happy with the online application, convenient and fast

I was happy with the online application, convenient and fast. However when I picked up my store card at Gateway edgars I was extremely disappointed with the service. As a new account holder, I was not given the chance to ask any questions about the account, benefits, or services. Just sign here...here's your card attitude.

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Replies (3)
RCS
RCS's reply02 Jul 2025, 11:07
Official
Good day Mariam,

Thanks for your feedback. This is important to us.

We do apologize for the instore experience you had.
 
Kind regards,

RCS team
RCS
RCS's reply02 Jul 2025, 11:55
Official
Good day Mariam, 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards, RCS Group 
RCS
RCS's reply02 Jul 2025, 15:27
Official
Good day Mariam, 

We are pleased to inform that your complaint has been resolved. 

We trust you find the above in order. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind regards, RCS Cards