NJ
Natasha J

1 reviews | Active since Dec 2016

10 Apr 2018, 12:42

I want to close my account

I called today to close my account, I spoke to Emmanual in Customer service department ( ref ********** 02253) who has absolutely no telephone etiquette, he spoke while I was speaking, and did not give me a change. I had to tell him to listen to me each time!! I don't know what kind of straat mates you employ at RCS that has no manners. So I settled my account on 4 April 2018 an amount of R1806. Which was my balance before I made the payment. And as I had asked Emmanuel what my balance was after you people deducted my installment of R139, he confirmed that the balance was R1805.9. Which is the amount that I had paid. How is it that interest of R22 was charged on my account after I had paid off the balance? He's words were "interest are charged on a daily basis" and I asked how so if the balance is RO? I asked for a manager but he said there were no managers available which is absolutely ridiculous. I asked him to close my account and he refused to. I want that account closed today!!

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Replies (2)
RCS
RCS's reply13 Apr 2018, 14:55
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply13 Apr 2018, 15:08
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS