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GS
Gugulethu S

1 reviews | Active since Mar 2020

18 Mar 2020, 16:00

I want to Cancel my RCS card and they are not assisting me...

I have a bad experience with their service. It is so easy opening the account but canceling is a problem.

I have settled their account and want to close it now they taking me from pilar to post. I received a statement saying i owe 69rand when Bulumko their agent said i won't be charged as i have settled the account.

I have a reverence for two calls. I WANT THAT ACCOUNT CLOSED!!!

0
Replies (4)
RCS
RCS's reply18 Mar 2020, 18:02
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


RCS
RCS's reply24 Mar 2020, 16:59
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS

GS
Gugulethu S's update08 Jun 2020, 13:41
Reviewer Update
I have not been assisted till this day my account is active. I am tired of calling you people i can't apply for proper things because of this account.

I have paid everything and they said its up for closure today 2months later it is Active. I don't even have the card anymore. You sent me an email saying its gonna be closed but to my surprise its still active ????????????????????????
RCS
RCS's reply09 Jun 2020, 13:40
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 
RCS Group