MP
Marius P

1 reviews | Active since Oct 2013

16 Oct 2017, 15:55

I want to cancel my policy, after numerous emails sent to them I still have no response from them

I have sent an email on the 17th of August 2017, a follow up one on the 27th of August 2017 and then again on the 15th of September 2017. My account is now fully paid up and wants to cancel my account, but you just don't come back, and this is one of the reasons why I want to cancel my account. How many emails do I still have to send before my account will be closed?!?!

0
Replies (2)
RCS
RCS's reply17 Oct 2017, 12:06
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply17 Oct 2017, 13:56
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS