I Want My Refund that is DUE!!!!!

Hi

I have been fighting with RCS - Edgars since the beginning of August regarding a refund that is due to me for an over paid account. They advised 14 days maximum and the refund would have been processed. Nothing. No calls, no communication, nothing.

What must a person do to get their money back. You keep passing the buck from Edgars to Nimble and they are doing the same. I want this resolved URGENTLY, you have had your 14 days plus and still nothing.