I WANT MY MONEY BACK

Hi,<br> <br> On Thursday 2nd July 2015 RCS debited money from my account after settling the balance in full and sending the proof of payment, I complained about this on the same day and someone from the RCS team promised to ensure that the debit will be reversed. I never heard anything until I travelled from Herm**** to a Game store in Mitchell's Plain on 09 July 2015, I was instructed to submit a copy of my ID, bank statement and a letter instructing RCS to close the account and I did all that with the assistance of the RCS in-store rep. On Friday 10 July 2015 I forwarded my documents again and until now I haven't heard anything from RCS. Is this some sort of a *******? if it is, just tell me and I'll stop being a pain to you.<br> <br> Regards,<br> Xolisa