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JM
John M

1 reviews | Active since Mar 2018

03 Feb 2023, 19:48

I TRIED TO CALL THEIR CUSTOMER CARE, THEY PROMISED TO PUT ME THROUGH TO THEIR ***** DEPARTMENT, I HOLD THE LINE UNTIL MY EAR IS HOT, ULTIMATELY THEY HANG UP. RCS IS A ***** STAR, BE CAREFUL GUYS

CARD: ****** : ID: *** This account was paid up some years ago. All of a sudden, out of the blue, I received an SMS with the following message: JAN 2023 TOTAL DUE BY 01 R578.89. With a total outstanding amount of R11 760.14. I emailed a complaint to: ***, I received an automated reply aknowledging receipt of my email, promosing to come back to me in due course after their investigation.

Up until now I don't receive anything, and I'm still receiving the same SMS with the same amount.

0
Replies (2)
RCS
RCS's reply05 Feb 2023, 14:51
Official
Good day,

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,

RCS Group
RCS
RCS's reply15 Feb 2023, 11:13
Official
Good day,

We are pleased to inform that your complaint has been resolved.

Please accept our apologies for any inconvenience this matter may have caused.

We trust you find the above in order.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind regards,

RCS Cards