I sent emails, used up my airtime with numerous calls to the call centre, and posted on Hellopeter

I sent emails, used up my airtime with numerous calls to the call centre, and posted on Hellopeter. RCS responded on Hellopeter with a private message, saying they forwarded my complaint to the relevant department. That was last week. Still nothing is done to fix my RCS Makro app that is broken since end of last year, since they brought in the Selfie for added authentication. I still get 'liveliness attempts exceeded' message, even after uploading my Selfie. The result is that I cannot properly manage my account, because on the App a payment reflects immediately but EFT takes a few days.