LK
Leandra K
1 reviews | Active since Apr 2021
29 Aug 2025, 13:21
I received a call on Monday 25th regarding the terms and conditions of using the the game card which I excepted and the call ended ,after a few minutes I received an email stating that I cancelled the account which I didn't do ,I sent an email to RCS and
I received a call on Monday 25th regarding the terms and conditions of using the the game card which I excepted and the call ended ,after a few minutes I received an email stating that I cancelled the account which I didn't do ,I sent an email to RCS and they said the account is closed I must reapply again .I called game customer care and they said RCS will contact me .my problem is why did they close the account without my consent that's not how you do business or treat clients.
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RCS's replyOfficial
29 Aug 2025, 13:30Good day Leandra Kock,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply29 Aug 2025, 13:30
Official
Good day Leandra Kock,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group