CM
Collins M

1 reviews | Active since Jul 2016

04 Jul 2016, 13:47

I'm still waiting for settlement letter

<p>Please could someone assist me urgently. I have requested the settlement letter and asked them to be escalated. I will be out of the country for 2 months. This is taking longer than expected. I think this type of service need to be reviewed and changed. Your competitors are providing this service instantly when required. I will appreciate if this can be dealt with as a matter of urgency.</p> <p> </p>

0
Replies (2)
RCS
RCS's reply04 Jul 2016, 13:48
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

RCS
RCS's reply05 Jul 2016, 06:29
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS