1 reviews | Active since Sept 2013
I know What You're Trying To Hide
<p>I'm being harassed by MBD because someone messed up at RCS. I have asked for a complete ledger of accounts for my RCS account 3 times via email, from April 2016 up untill June 2017 reflecting all calculations made with each payment I made. I pay each mont no less than R500 and I am supposed to be very close to settling the account, but when I phoned RCS early last month, I was told that I need to pay almost R9000 to settle the account. That means that I have been paying every month but there is almost no change to the account ballance and in more than a year the totall amount has only gone down with R1330. The first time I got a response and was sent billing statements instead. I have spoken to a financial manager and he told me that usually happens when the accountants realise that there is a fault on their side and then try to hide it. I then asked again for the full ledger of accounts twice after that and the only reponse I got was an automated email saying that RCS will get back to me in 48 hours, but they never did. I am being harassed by MBD on a daily basis saying that I am in areas and owe R1630, and even though I'm paying about R500 a month, I'm not getting out of areas, in fact the areas is just getting more and more.</p> <p>Stop trying to cover your tracks and send me the full ledger of accounts from Aprill 2016 to June 2017!</p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
