I have been waiting for a month for my application to be approved.

I app**** for a card nearly a month ago at a Cape Union Mart branch. I was promised a response from RCS within 48 hours. Two days later, nothing. Three days later, still nothing. A week later... nothing. I called Cape Union Mart, they said they're not sure why it's taking so long. Two weeks went by and I called Cape Union Mart again, and they said they would call RCS to find out what the problem is, and promised to call me back by the end of the day (they didn't call back, ever). Another few days go by, and I have to call Cape again to find out what's going on. They said that my application had been smudged - that RCS had received my application, but couldn't process it because it had been smudged. I don't understand why, in the first place, RCS does not even bother to contact Cape Union Mart to tell them that they were unable to proceed with the application, and why, secondly, Cape Union never bothered to check up on the process ****il I nagged them to do so)? Again, I was told by Cape that they would speak to RCS again and promised to call me the same day. Again, nothing. It has been a couple of days shy of a month... I have nagged Cape Union Mart about 5 times now, have not once received the feedback they kept promising, and RCS has not even bothered to do anything at ALL. I am incredibly annoyed at both Cape Union Mart and RCS - but mostly RCS because come on, the least you can do is tell the middleman that you are unable to proceed with the application? That is what annoys me the most - they DID receive my application, but I suppose they just tossed it aside because of a smudge and forgot about it. Great work, guys!