Hellopeter
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JB
Johan B

1 reviews | Active since Sept 2016

06 Oct 2021, 10:47

I have a credit amount on my account that I requested a refund on

I have a credit amount on my account that I requested a refund on. This matter is now running for almost 5 weeks. I only get automated replies. I have given (emailed) RCS Group all the information they asked for with formal letters from my bank etc and yet no action to finalize the issue of the refund. I have put my complaint on Hellopeter web by writing a review on Monday 4 October 2021. On Monday afternoon after 17H00 I received a phonecall from one of their consultants who told me that she is working on the problem. She further committed to contact me the next day (Tuesday) in the morning yet today is Wednesday 10H45 am with no feedback. This service is totally unacceptable. I will never do business with RCS Group again

0
Replies (3)
RCS
RCS's reply06 Oct 2021, 12:17
Official
Good day,
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
 
RCS Group
JB
Johan B's update07 Oct 2021, 08:48
Reviewer Update
As you can see below, I have received 9 Auto Responses from RCS over the past 22 days with no action to resolve the complaint. The non action by RCS over this long period to resolve my complaint is in my opinion a lack of customer care and integrity.

Complaints Auto Response from hellopeter RCS's reply 6 Oct 2021, 12:17
Complaints Auto Response from CS-Complaints [] Mon 16:17 79 KB
Complaints Auto Response from CS-Complaints [] Wed 14:28 79 KB
Complaints Auto Response from CS-Complaints [] Thu 30/09 79 KB
Complaints Auto Response from CS-Complaints [] Wed 29/09 80 KB
Complaints Re: (RCS REFUNDS) JOHANNES ANDRIES BEZUIDENHOUT - ID ***083 - [External Email] 24/09/2021 247 KB
Complaints Auto Response from CS-Complaints [] 22/09/2021 80 KB
Complaints Auto Response from CS-Complaints [] 17/09/2021 80 KB
Complaints Auto Response from CS-Complaints [] 15/09/2021 80 KB
JB
Johan B's update08 Oct 2021, 15:14
Reviewer Update
Today 8 October 2021 I received a formal apology from RCS exec which I gratefully accepted. The operations department informed me that the refund will be reflecting in my account within the next few days. I commend RCS exec for making an effort to resolve the matter speedily.