I had a ********** transaction on my edgars account last year in which I made an enquiry in January 2021, they asked I submit an affidavit and statements which I have done, and have been battling to get it resolved since then

I had a ********** transaction on my edgars account last year in which I made an enquiry in January 2021, they asked I submit an affidavit and statements which I have done, and have been battling to get it resolved since then. They have listed my account to the credit beureu agency which has negatively affected my rating. I would like to apply for a bond and this is delaying everything! I have requested follow up mails every month and nothing has been done.