I am very disappointed about the service from RCS

on the 15 December 2017, I bought air time from the RCS app for R320.00 and the air time never recharged my phone but the money from my RCS card was gone I thought maybe its network and told my self that it will recharge later on or the next day but nothing happened, I called Vodacom the next day and they told me that indeed RCS never recharged my phone, I called RCS they told me that they will investigate and call Vodacom and they will call me back and they never call me back, on the Wednesday the 10 of January I called them again and told them the same thing and they told me that a team leader will call me back before the weekend and no one called me back, on Sunday the 14 my credit balance from the card was R7038.00and I went to Checkers in Foresthill and bought some few things that costs R31,49 and after they swiped the card the balance went from R7038.00 to R6698.00 I asked the lady at the till Why and they said I must call RCS which I did and I spoke to Gaironesa I explained this to this lady and I asked if I can speak to a team leader as promised and the lady put me on hold and my airtime finished and I called them again and I spoke to Thandokazi Gumede this lady was very rude, when she answered my call the 1st thing I did I gave her my ID number so she can be able to identify me, the consultant therefore confirmed my name and asked to provide her with my ID number again and I said to her but I just gave you my ID number and she said you have to confirm it again, as angry as I was I confirmed it again and answered all her questions and just as I thought that she is going to assist me she ask me on how she can assist and I explained my story and ask if I can speak to a team leader and she said that team leaders don't work on weekends and that's why the previous lady put me on hold for a long time and I asked for her name she gave me and I asked for her surname and she told me that RCS policy says that they must not give client their surnames and I said okay and dropped the call. I called them I gain just to confirm with someone else and I spoke to Limsay Nakani the lady gave me her name and surname without a hassle and I explained to her my story unfortunately my phone cut and I called them again and I spoke to this other nice lady and I explained my story while I was explaining my airtime finished but the lady managed to call me back and she said team leaders are there but they have to log a request for a call back in order for a team leader to call a client back and the turn around time for a team leader to call me back is 2 hours, even today I'm still waiting for that call, I would advice every one not to take the RSC card as their service to assist client is bad guys the consultants with attitude, I am very disappointed