I am so disappointed about the store and their service. Why should i suffer to get my money,i don't owe them anything and i don't want my money to be in the credit card because i do not want anything to do with them. I want a refund.

Good day I have Edgars rcs credit account, my last payment i made was on the 29th of January 2024 which i paid extra amount. I requested them to refund me since that day, until today i haven't received my refund instead i am being attended by different consultants whom they all request different documents. Stil i keep sending those documents via email but no reply from them. Please help me get my R700 refund.