MM
Margie M
1 reviews | Active since Dec 2022
09 Sept 2023, 09:00
I am having a proble...
I am having a problem on my account RCS cannot find my payments my proof of payments was send to several people and calls, emails still nothing and they do have a WhatsApp group as well but no one knows what to do I even ask to speak to senior Management but unfortunately it is not possible as they do not take calls so I do not have an idea what to do further... there is no Service in this Country!!!
Helpful (0)
Replies (7)0
Replies (7)
RCS's replyOfficial
09 Sept 2023, 09:36Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply09 Sept 2023, 09:36
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
09 Sept 2023, 09:37Hi Margie Mynhardt, my name is Bronwyn, and I will be looking into this complaint.
Best regards,
RCS's reply09 Sept 2023, 09:37
Official
Hi Margie Mynhardt, my name is Bronwyn, and I will be looking into this complaint.
Best regards,
MM
Margie M's updateReviewer Update
28 Sept 2023, 12:54Good day Bronwyn,
I am still waiting for HELP and I cannot get hold of Mr Elliott or Willie even tried mr Krawitz
I am still waiting for HELP and I cannot get hold of Mr Elliott or Willie even tried mr Krawitz
MM
Margie M's update28 Sept 2023, 12:54
Reviewer Update
Good day Bronwyn,
I am still waiting for HELP and I cannot get hold of Mr Elliott or Willie even tried mr Krawitz
I am still waiting for HELP and I cannot get hold of Mr Elliott or Willie even tried mr Krawitz
MM
Margie M's updateReviewer Update
28 Sept 2023, 13:04All proof of payments was sent to several persons and even phoned several times no-one can assist me?
I even ask my bank to contact you nothing, money was paid into Cape unions account!!!!
I even ask my bank to contact you nothing, money was paid into Cape unions account!!!!
MM
Margie M's update28 Sept 2023, 13:04
Reviewer Update
All proof of payments was sent to several persons and even phoned several times no-one can assist me?
I even ask my bank to contact you nothing, money was paid into Cape unions account!!!!
I even ask my bank to contact you nothing, money was paid into Cape unions account!!!!
RCS's replyOfficial
28 Sept 2023, 13:46Good day,
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress as we are awaiting feedback from the relevant department. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress as we are awaiting feedback from the relevant department. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Best regards,
RCS's reply28 Sept 2023, 13:46
Official
Good day,
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress as we are awaiting feedback from the relevant department. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress as we are awaiting feedback from the relevant department. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Best regards,
MM
Margie M's updateReviewer Update
13 Oct 2023, 16:09Good day,
Today is the 13th of October still nothing from Rcs and now they sending me threatening letters that they are going to hand me over to the lawyers !!!
Today is the 13th of October still nothing from Rcs and now they sending me threatening letters that they are going to hand me over to the lawyers !!!
MM
Margie M's update13 Oct 2023, 16:09
Reviewer Update
Good day,
Today is the 13th of October still nothing from Rcs and now they sending me threatening letters that they are going to hand me over to the lawyers !!!
Today is the 13th of October still nothing from Rcs and now they sending me threatening letters that they are going to hand me over to the lawyers !!!
RCS's replyOfficial
14 Oct 2023, 12:48Good day Margie
Sorry for the late response, thank you for taking my call yesterday.
The payment was re-escalated, and feedback will be provided soonest.
Regards
Bronwyn
Sorry for the late response, thank you for taking my call yesterday.
The payment was re-escalated, and feedback will be provided soonest.
Regards
Bronwyn
Best regards,
RCS's reply14 Oct 2023, 12:48
Official
Good day Margie
Sorry for the late response, thank you for taking my call yesterday.
The payment was re-escalated, and feedback will be provided soonest.
Regards
Bronwyn
Sorry for the late response, thank you for taking my call yesterday.
The payment was re-escalated, and feedback will be provided soonest.
Regards
Bronwyn
Best regards,