JC
Jolene C
1 reviews | Active since Jan 2018
21 Aug 2024, 08:03
I am extremely frustrated
I am extremely frustrated. I settled my personal loan account *** on May 20, 2024. I then submitted my ID and marriage certificate, along with proof of my bank account details, on May 22, 2024, to facilitate a refund of R268.17. As I had not received my refund, I resent my ID and marriage certificate, along with proof of bank details, on August 19, 2024. It has now been well beyond the promised 7-14 day turnaround time, and I am still waiting for my refund. I request that this matter be escalated immediately, as this delay is unacceptable and ridiculous.
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RCS's replyOfficial
21 Aug 2024, 08:14Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply21 Aug 2024, 08:14
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group