mK
mark K

1 reviews | Active since Jul 2017

13 Dec 2018, 13:23

Hugely Aweful

Well the App has been down since Sunday, how is that possible. They obviously have not got a clue. Anyway, I phoned today to get a cash advance on my credit card and was told they cant do that either as that system is also offline, again how is depositing money into a bank account that difficult. Man oh man, incompetence like I have never seen, and just before Christmas. The lady I spoke to also did not give a damn, couldn't care less. Literally couldn't care any less.

0
Replies (2)
RCS
RCS's reply14 Dec 2018, 13:13
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

RCS
RCS's reply19 Dec 2018, 09:22
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS
 

Best regards,