How to become better!

Dear RCS

I do not agree with the long waiting period for someone to sort out a problem with an account, or the fact that your phone lines barely work, or the fact that I had to go onto HelloPeter to get a response from you. But what I will say about one of your personnel that works in your complaint department, Ryan ( who politely refused to give me his surname), he is the best, politest, friendly and speedy man I have dealt with. He sorted out my account and closed it for me with in 30min of his first call. Give that man a raise! Now all I can say is that RCS, you need to get on his level! And just maybe, your 1 star will become 5.

Kind Regards Giselle