How does this company even exist?

I opened a Pick n Pay account via RCS. I had the monthly installments debited from my account. Having changed my banking accounts, I had erroneously not left enough money in the initial account for the installment to come off.

Long story short, the debit order bounced and rather swiftly I received an SMS informing me of the missed payment.

I tried to pay via my banking app only to see that they are already listed in the business directory with Standard Bank. However, the details of the account name or number remains a mystery.

So I was not able to process payment after which a lovely RCS lady called to check up. Having explained my difficulties she sent through the banking details of a different RCS account. THE SAME THING HAPPENED.

Calling their call centre is a complete waste of time, energy, battery life and airtime as they let you know that they are very busy, even prompting the caller to try again later.

My outstanding amount has yet to be settled. RCS needs to list their accounts in a more professional manner and provide solid information about their account details.

You hound me to pay you the outstanding amount of R163.00 but I have already spent around R70.00 trying to get the payment done, to no avail.

RCS, your system of operation needs some serious rethinking, I regret the day I signed up for your services and I have no doubt that trying to close this account will prove even more frustrating and futile. Show some respect for your services by ensuring professional conduct. I am extremely frustrated.