1 reviews | Active since Mar 2013
How does an Installment change when you make payment arrangement?
<p>I just chatted to RCS consultant now in lieu of my acount. Conducting my account in a manner which keeps me in good standing. My overdue/arrears amount is R684 and I made an arrangement to pay this amount on the 20 June 2017, which is today. My NEW Installment is R978.36, nothing majorly done and the R684 brings the account under the limit and there should be credit available before the next installment date. RCS factors in the new charges or whatever they want to call it for July into the NEW Installment thus raising it by almost R300 making it not affordable. A letter attached is asking for R1399 as the total due by the 1st This is from Jean Pierre Booysens. I am not happy with my Account being prejudiced with an Inflated Installment it is totally unacceptable. The Installment is R684 to R700 that is manageable and relative to the account. Please amend accordingly as your statement can be challenged within 7 days. I am not happy with the Calculation which makes no sense. The Installment should be R684 arrears from the R1399 as the attached statement is making no sense. Your statement is asking for R1662.36 and your Letter is asking for R1399. I have never exceeded the limit as I know that Interest must be taken into account</p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Received a Call, there is something called an Oversell. What utter *******, Wish there were more stars to move it to -5. I have other accounts and the Oversell get's added into your Installment to cater for the fees yet currently I have a credit on the account and the Account is in Good standing. I am not an Idiot I know there is Interest and Fees. What an utter waste of my time
Received a Call, there is something called an Oversell. What utter *******, Wish there were more stars to move it to -5. I have other accounts and the Oversell get's added into your Installment to cater for the fees yet currently I have a credit on the account and the Account is in Good standing. I am not an Idiot I know there is Interest and Fees. What an utter waste of my time
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
The matter is not resolved according to me as I have an Inflated Installment which is a lie and a corresponding letter with another amount due. The 2 documents on the exact sale e-mail should be the same. My Installment is in the region of R730 Not R900 plus.
The matter is not resolved according to me as I have an Inflated Installment which is a lie and a corresponding letter with another amount due. The 2 documents on the exact sale e-mail should be the same. My Installment is in the region of R730 Not R900 plus.