HORRIFIED & EMBARRASSMENT

I'm still so angry, upset, frustrated and irritated with RCS since Saturday. I've been making my payments monthly. I went to Game Stores this past Saturday, thinking that I'll apply for a store card. To my HORROR,disbelief and embarrassment, I was informed that I've been declined and when I enquired about it, was told that a payment was outstanding. I was horrified, embarrassed and frustrated!!!! Upon further investigation (I have all my proof of payments), it was confirmed that RCS NEVER ALLOCATED MY PAYMENT I MADE IN DECEMBER 2019. I called RCS on Sunday, and I'm still waiting for them to call me back with answers. I called the office this morning to enquire about my payment made in December 2019 and if it's now been updated and allocated to the account. To my horror, I discovered that the payment I made in January 2020 is also NOT ALLOCATED. I've received SMS's saying R***x is due and then 2 minutes later, another amount is given. When you call the office, another amount is given. This morning I received a Correspondence letter referring to outstanding payments for January !!!!!! WHAT THE HELL IS GOING ON!!!!!

Approximately a year ago, my card / information (Builders Card with RCS) got hacked within RCS and a card was duplicated to someone in Johannesburg. They went on a spending spree at different / various shops. I could not believe this as RCS that's a financial institution with confidential client information, should not be able to be hacked. Also, how can a card account with builders be used at different shops e.g Pick n Pay and Checkers Hyper. I went to Builders in Cape Town to submit the documentation and discovered that the gentleman just before me also had the same problem. His card was used for petrol, but it was a builders account!! How can this be. No-one could answer me.

I've had endless issues with RCS of which I could write a book. Since February 2019, have I not received an Statement, resulting me in contacting them for it. It's time I settled my account and forget that RCS ever existed …...