Horrific services - *****

Hi my name is Stephanie. I have a Game card. On the 25.06.2019 I received 2 messages stating that I had purchased goods of the value of 6000r. I immediately contacted the number given in the sms to block my account followed by the information needed to provide affidavits copy of ID and copy of Game card. Upon numerous calls to RSC I was advised that the charges would be reversed on my account and a settlement letter would be produced. Upon my last call to customer service on the 29.07.2019, I was told the ***** department would contact me in two days still have received no feedback, it is truly frustrating being a victim of ***** and still having to be messed around by pathetic services. I really need your assistance.