Horrific Service

I am struggling over a year to get this account sorted out, instead it is made worse.

As I explained many times before, herewith my query:

I was under debt review and in January 2020 I contacted RCS for a settlement amount and on the 5th January 2020 I settled the account.

Since then I have been receiving statements, stating that there is a credit of R12 104.87 on my account. After numerous queries, telephone calls and e-mails I was told that there is no credit due to me and I must contact Consumer Friend. According to Consumer Friend there is no credit or debit outstanding on my account. The credit is only on the RCS side. After numerous calls and e-mails from my side, RCS promised that they are working on the account. The latest e-mail dated the 7th March 2021, said they are investigating my account.

To my surprise I received a statement today that there is a credit of R24 209.74 on the account. I did phone the call centre today but was told all the managers has left for the day and then the call was dropped..

Please could the CEO phone me personally tomorrow to explain to me if there is a credit of no credit. If there is a credit, the amount must be paid into my bank account within 48 hours. If there is no credit I want a statement stating a zero balance within 48hours.

I have logged 2 Hello Peter complaints, spoke to several people and nobody can sort this simple account out. I understand that the COVID has made everything difficult this year, but I am sure that somebody could have sorted this account out in the last year.

Should I get no results within the next 48 hours, I will take this matter further.