Horrific Service

I am appalled at the level of service of Representatives of RCS. I cannot understand that in this day and age one can still receive such poor service. Where a customer is handled in an unprofessional manner.

I settled my outstanding balance of my RCS card and every time I call I am told the same line which is " Your account is prepared for closure" I mean really bow long can it take to close a PAID Up account??????

My account reflects balance owing but I paid the account in FULL

Felicia in Customer Services addressed me like I am her friend( Totally uns****ed to handle a customer services call)

Chad Meyer who claimed he will ensure that Nuraan Samsodien will return my within the first hour of the day ...I am still waiting

Nuraan Samsodien - Well Done as a so called Conatct Centre Manager.

After enquiring whether there was any other Manager (Felcia) I was told "they probably in meetings)

All Felicia said was "OK"

I am really at a loss for words