HORRIFIC INCOMPENTENCE

ON 27 May I call the call centre to assist me to pay the card up and to close it. I am assisted over the phone to do a transfer. Today I get a notification that a payment is due. I call the call centre that now claims that they have not received the money and I must pay it again. It happens to be over R8000. No the operator insists that the money must have been returned and that I must send my bank statement as proof of payment as she will not accept the proof of payment from FNB. The money WAS NOT RETURNEd and I am not comfortable sending a bank statement for general viewing in their office. Proof of payment is sufficient!!