HORRIBLE SERVICE FROM RCS AND MAKRO

I AM SO DISAPPOINTED WITH YOUR SERVICE, MY MAKRO RCS CREDIT CARD WAS CLONED ON THE 20/01/2019, I LOGGED A ***** CASE ON THE 21/01/2019 AT MAKRO ALBERTON, NO ONE COMMUNICATED W ITH ME, I DECIDED TO FOLLOW UP A MONTH LATER AND NO ONE KNEW WHAT WAS GOING ONE, I WAS GIVEN THE MANAGERS NUMBER (HILTON) AND HE IS ALWAYS NOT AVAILABLE AND GIVING ME EXCUSES, THIS IS A ***** CASE!!!!!!!!!!!!!!!!!!!!!!!CAN SOMEONE DEAL WITH IT AND CONTACT ME ASAP, IT HAS TO BE SORTED OUT BEFORE THE CLOSE OF BUSINESS TODAY. I JUST CALLED HILTON NOW AND GUESS WHAT????? HE HANG UP