Horrible Service for Cancellation of Account

Good day

I have sent 3 mails already to ********** to close my Game account. My first mail being on the 1st November. I still haven't received a response or a phone call, even though the automatic reply says someone will contact me in 48 hours. Did they perhaps mean 48 days or weeks??

It's so easy to open an account with you guys, but when it comes to cancelling, you guys are useless. Please could a manager get in contact with me regarding this?

Thank you