Horrible service

I am really so tired of dealing with RCS's incompetence. I keep receiving messages and calls saying that my account is in arrears when in actual fact I paid almost double the amount they say I am in arrears by.

I had a Dionwired account that had to be changed to a Game account as a result of *****, even this process was disgustingly painstaking. I called in to say that I did in fact pay the account, it was just paid under Dionwired details and not Game. The consultant said I have to just email my proof of payment to *** and they will allocate the payment. All I had to do was add my ID as the subject line so they could find it, is what I was told.

It doesn't seem as if the payment was allocated and now I am being told that my account is in arrears.

I would really appreciate it if you guys can get your operational processes in order. If needed, I will be seeking legal counsel to resolve this.