nN
naadirahmadhi N
1 reviews | Active since May 2017
29 Jun 2024, 12:12
Horrible service Edgars club and RCS
Horrible service, you wait forever to speak to an agent, I have an Edgars account through them and ever since they took over Edgars the service has been terrible Edgars club benefit is just as horrible they cannot assist you with a simple query. Please do not open an account with the RCS group or Edgars they lie to you about the Edgar’s club benefit and you will wait forever to get assistance and be transferred the entire time back and fourth.
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
29 Jun 2024, 12:16Good day Naadhirah Madhi,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply29 Jun 2024, 12:16
Official
Good day Naadhirah Madhi,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's replyOfficial
29 Jun 2024, 12:29Good day Naadhirah Madhi,
Thank you for your message.
Please accept our apologies for the delay.
Thank you for taking my call. Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Kind Regards,
RCS Group
RCS's reply29 Jun 2024, 12:29
Official
Good day Naadhirah Madhi,
Thank you for your message.
Please accept our apologies for the delay.
Thank you for taking my call. Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Kind Regards,
RCS Group