Horrible service

Honestly if I could give a negative ten star rating I absolutely would. The service I have received from Makro Online and RCS has been beyond unacceptable and completely disgraceful. I made a purchase on the Makro website on the 24th of January for a MatePad and the transaction did not even go through successfully. I received no email no SMS no confirmation of any kind from Makro yet somehow money was deducted from my RCS account R2999 to be exact. How does money just leave my account for a purchase that never existed. Since that very day I have been calling and calling and calling and I have received absolutely no real help. Instead I have been pushed from one person to another from one department to the next with no one taking responsibility and no one giving me answers. I am beyond furious at this point because not only have you taken my money but you have also wasted my time my energy and my airtime. I have spent so much money on calls trying to resolve a problem that should have been handled properly the first time. This entire experience has been stressful frustrating and completely unnecessary. Your systems are clearly broken your customer service is shocking and your lack of accountability is unacceptable. I am tired of being ignored and I am tired of being treated like I do not matter. I want my money back and I want this issue resolved immediately.