Horrible service and unbearable experience

So on the 29 October 2024 I went to game store in Ballito to apply for credit to buy a fridge. I was approved for loan of R25 000, I had initially requested for the funds to be split. The fridge I wanted was around R15 000 and the remaining R9 000 was to be transferred in my bank account. I went to the till to make the purchase the card declined we called the useless call centre they said they fixed the card declined again we went back to applications they call the call centre and it was closed. I went back the next day I was told the card declined because they made a mix up and the R15 000 I was supposed to purchase with was not in the game card but it was now going to be transferred to my back account. We called the RCS call centre again to ask why this happed they said it can not be revered and I must cancel and reapply again, this was not my fault , and this mean another credit check must be made against my name again, what about my credit score that they are messing up. So we agreed that I would use the R9000 at the store to buy a damn voucher and use it as a deposit for the fridge so that the R15000 can be transferred in my bank account so they I’ll pay for the remaining amount cash. We went to the till again the card was still not work and called them again the agent said it’s a branch number problem and she changed it and fixed it, went back to the till again still the card is not working by time I went back to the call centre was closed.

So now I’m told to come back to the store tomorrow and try and fix the card issue, I don’t understand why I must suffer for someone’s incompetence because someone somewhere did not do their job.

Someone has got to know the hell is wrong this this card and why I can’t purchase using it. I can’t be going up and down the same store for the same thing when I was clearly approved for the loan.

I would not recommend this process to anyone and there are a lot of grey areas.