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TM
Tshepang M

1 reviews | Active since Jan 2022

24 Feb 2026, 10:52

Horrible Service!!!

I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.

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Replies (25)
TM
Tshepang M's update24 Feb 2026, 13:26
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:27
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:27
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:27
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:27
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:27
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:27
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:27
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:27
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:28
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:28
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:28
Reviewer Update
I can’t believe that even after my complaint, nothing has been done. Please train your staff on proper business processes and on how to assist customers efficiently. This is terrible service, and I would not recommend your company to anyone. I have never experienced this kind of service anywhere. Everyone is just terrible; from the customer service team to that rude lady in Merchant Services who just hangs up on people.
TM
Tshepang M's update24 Feb 2026, 13:28
Reviewer Update
Call me!!!!
TM
Tshepang M's update24 Feb 2026, 13:28
Reviewer Update
Call me!!!!
TM
Tshepang M's update24 Feb 2026, 13:28
Reviewer Update
Call me!!!!
TM
Tshepang M's update24 Feb 2026, 13:28
Reviewer Update
Call me!!!!
TM
Tshepang M's update24 Feb 2026, 13:29
Reviewer Update
Call me!!!!
TM
Tshepang M's update24 Feb 2026, 13:29
Reviewer Update
Call me!!!!
TM
Tshepang M's update24 Feb 2026, 13:29
Reviewer Update
Call me!!!!
TM
Tshepang M's update24 Feb 2026, 13:29
Reviewer Update
Call me!!!!
TM
Tshepang M's update24 Feb 2026, 13:29
Reviewer Update
Call me!!!!
TM
Tshepang M's update24 Feb 2026, 13:29
Reviewer Update
Call me!!!!
RCS
RCS's reply24 Feb 2026, 13:52
Official
Hi Tshepang, thank for taking my call. We will be sending a private email. Please do kindly accept the delay in response.

Regards,
RCS Group
TM
Tshepang M's update27 Feb 2026, 09:04
Reviewer Update
Hi Lorenzo. May I please have an update?? I sent an email but you have not responded even though you guaranteed me that this would be sorted out.
RCS
RCS's reply27 Feb 2026, 09:32
Official
Good day Tshepang Mache,

Kindly accept my sincere apologies for the prolonged resolution. I would like to reassure you that we are actively working to resolve this matter.

We have escalated the issue to Makro Head Office and are currently awaiting their feedback.

Once we receive their response, I will revert back to you immediately.

Kind regards,
Lu-Marcia