1 reviews | Active since May 2017

31 May 2017, 13:29

Horrible service

<p>Well I have an account at Makro and and RCS card all these are under RCS and I have had ****y service on both.</p> <p>1.RCS Card - I saw something I wanted to but and I needed a credit limit increase and I called they told me what Documents to send to them and I got them and emailed the Docs and it has been over 2 months now still no call no response just NOTHING</p> <p> </p> <p>2.Makro Card - now they gave me 7000 credit limit I used the card but realised a few months later there had been no deductions so I called and the deduction went off this month however now my credit limit has now been reduced to R784.00 and the reason according to the lady I spoke to is that I defaulted on payment even after I followed up on them and money was available in my account they never deducted but I get penalized for their errors </p>

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Replies (1)
RCS
RCS's reply26 Jun 2017, 11:37
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group