1 reviews | Active since Feb 2017

24 Feb 2017, 14:48

HORRIBLE SERVICE

<p>THIS IS THE WORST ACCOUNT TO HAVE, THE INTEREST RATE IS WAY TOO MUCH AND THE CONSULTANTS WILL KEEP YOU ON THE LINE UNTILL YOU RUN OUT OF AIRTIME.</p> <p>THEY GAVE ME THE SETTLEMENT AMOUNT AND SAID I MUST EMAIL PROOF OF PAYMENT AND ID. I CALLED AFTERWARDS TO CHECK IF THEY RECEIVED IT AND I LOST R55 AIRTIME ON THE PHONE JUST FOR THEM TO CONFIRM IF THEY RECEIVED THE EMAIL. I SPOKE TO ABOUT 4 PEOPLE AND IT SEEMS LIKE NONE OF THEM CAN JUST CONFIRM IF THEY RECEIVED MY EMAIL OR NOT..THEY PLAY YOU MUSIC UNTILL YOU RUN OUT OF AIRTIME..HORRIBLE SERVICE</p>

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Replies (2)
RCS
RCS's reply27 Feb 2017, 15:10
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply01 Mar 2017, 11:27
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS