Horrible service
Good day. I received horrible service from Zane in the personal loans call centre. He wanted to drop the call in my ear without answering my questions, which upset me. I honestly used profane language, but never insulted him. The fact that your agents are not trained to assist clients that upset is horrible. I have a personal loan and had questions that he refused to answer. Please discipline Zane. Also take note that after paying these accounts I will never again do business with RCS as you are loan sharks.
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RCS's replyOfficial
29 Apr 2020, 11:27Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS's reply29 Apr 2020, 11:27
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group