WS
Wendy S
1 reviews | Active since May 2020
01 Dec 2024, 22:46
Horrible service
I contacted rcs on 1 November as I wasn't able to login to my app, agent sent me a link to do a selfie then said she couldn't help me sent it to ***** department and Said ill get feedback in 4 working day's , Nothing ever happened nobody called me or helped me, so on 19 November I call back again same thing happens, and once again nobody calls me nothing is a resolved and it's 1 December
Helpful (0)
Replies (9)0
Replies (9)
RCS's replyOfficial
02 Dec 2024, 11:15Good day,
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***. Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***. Kind Regards, RCS Group
RCS's reply02 Dec 2024, 11:15
Official
Good day,
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***. Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
Feedback will be provided as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***. Kind Regards, RCS Group
WS
Wendy S's updateReviewer Update
02 Dec 2024, 11:25Hi I tried to login it gives the same error saying to many attempts. It won't even let me change password or anything to that also says to many attempts
WS
Wendy S's update02 Dec 2024, 11:25
Reviewer Update
Hi I tried to login it gives the same error saying to many attempts. It won't even let me change password or anything to that also says to many attempts
RCS's replyOfficial
02 Dec 2024, 11:29Hi Wendy
I see the error on my side. I will ask the verification team to contact you.
My apologies for the inconvenience.
Regards
RCS Cards.
I see the error on my side. I will ask the verification team to contact you.
My apologies for the inconvenience.
Regards
RCS Cards.
RCS's reply02 Dec 2024, 11:29
Official
Hi Wendy
I see the error on my side. I will ask the verification team to contact you.
My apologies for the inconvenience.
Regards
RCS Cards.
I see the error on my side. I will ask the verification team to contact you.
My apologies for the inconvenience.
Regards
RCS Cards.
WS
Wendy S's updateReviewer Update
02 Dec 2024, 11:54Please do so I would like this resolved today
WS
Wendy S's update02 Dec 2024, 11:54
Reviewer Update
Please do so I would like this resolved today
RCS's replyOfficial
02 Dec 2024, 11:55We have escalated your account Wendy. I am awaiting feedback.
RCS's reply02 Dec 2024, 11:55
Official
We have escalated your account Wendy. I am awaiting feedback.
WS
Wendy S's updateReviewer Update
03 Dec 2024, 06:54I am struggling to understand what the issue could possibly be that nobody is capable of resolving a simple app access problem. It's got to be escalated from one person to the next nobody seems to have any idea how to solve it. Im tired of being patient. I'm going to payup the tiny balance I owe and close this account what a horrible customer service experience.
WS
Wendy S's update03 Dec 2024, 06:54
Reviewer Update
I am struggling to understand what the issue could possibly be that nobody is capable of resolving a simple app access problem. It's got to be escalated from one person to the next nobody seems to have any idea how to solve it. Im tired of being patient. I'm going to payup the tiny balance I owe and close this account what a horrible customer service experience.
RCS's replyOfficial
03 Dec 2024, 10:01Hi Wendy
I have sent a follow up to our verification team.
Regards
RCS Cards
I have sent a follow up to our verification team.
Regards
RCS Cards
RCS's reply03 Dec 2024, 10:01
Official
Hi Wendy
I have sent a follow up to our verification team.
Regards
RCS Cards
I have sent a follow up to our verification team.
Regards
RCS Cards
WS
Wendy S's updateReviewer Update
03 Dec 2024, 10:31Please send me what I owe on this account. As I cant access it anymore.
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Wendy S's update03 Dec 2024, 10:31
Reviewer Update
Please send me what I owe on this account. As I cant access it anymore.
RCS's replyOfficial
03 Dec 2024, 13:42Hi Wendy
We just received feedback, your app has been unblocked, kindly do another attempt on your end.
Please advise should you get another error, with the next step I will be able to assist from a customer service perspective.
Once again, we apologize for the issue.
Thank you for reporting this to us.
Regards
RCS Cards
We just received feedback, your app has been unblocked, kindly do another attempt on your end.
Please advise should you get another error, with the next step I will be able to assist from a customer service perspective.
Once again, we apologize for the issue.
Thank you for reporting this to us.
Regards
RCS Cards
RCS's reply03 Dec 2024, 13:42
Official
Hi Wendy
We just received feedback, your app has been unblocked, kindly do another attempt on your end.
Please advise should you get another error, with the next step I will be able to assist from a customer service perspective.
Once again, we apologize for the issue.
Thank you for reporting this to us.
Regards
RCS Cards
We just received feedback, your app has been unblocked, kindly do another attempt on your end.
Please advise should you get another error, with the next step I will be able to assist from a customer service perspective.
Once again, we apologize for the issue.
Thank you for reporting this to us.
Regards
RCS Cards