ZB
Zuleika B

1 reviews | Active since May 2015

11 Jun 2016, 10:20

Horrible Service

<p>I have a Game account and RCS Loan, in January I lost my job and could not make payments until i secured a new job, all other companies I had debt with accepted my paper work and put payments on hold when i went to a game branch i was told they dont work like that i would need to make full payments i paid what i could when i could after i paid they call and ask for more, i started working and paid R800 because that is what i had they now now still need R250. On my loan I set aside some momey to pay a payment. Asked to be sent banking details 3 times i still more than 2 weeks of asking have not received it. The last call she said she has checked the system and it was not sent she would send it to me she did not. Today i received a text that I have been handed over. How would i be able to pay if there is no where for the money to be sent.</p>

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Replies (2)
RCS
RCS's reply13 Jun 2016, 06:47
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

RCS
RCS's reply18 Jun 2016, 08:03
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS