Horrible service

I got my RCS account last year and after a few months, I wanted to close both my account the RCS and the cotton on one. I have been trying to close my accounts since the beginning of this year I got letters from RCS saying my accounts will be closed. But yet another month and more money going off my account i am so shocked with there service. I will phone them to follow up and they will simply cut the line that i have to phone again waiting another 45min to speak to someone to get the samething happening. I am over this company and will advise no one to go to them