RE
Ronel E
1 reviews | Active since Jun 2019
10 Jun 2019, 10:36
Horrible Pathetic company - stay away - Can not close this account ever!
Please stay far away from this company. On the 1st of May 2019 I settled my account in full and emailed ********** to close my account with immediate effect. I tried to phone and confirm but was cut off every time I phoned on the 2nd of May 2019. On the 12th of May I received a bill with Monthly Service Fee. I phoned immediately and was requested again that this account be closed. Nicole mentioned that they did not receive my email. When I confirmed with her that I have a delivery & read receipt confirmations for the 2nd of May @09:15, she said she will request for the amount to be credited and my account closed but it will take 2 weeks. Today the 10th of June a get a sms with message that my account is overdue. This is a total nightmare and the incompetency! I phoned again and spoke to Asandizwa that tells me that I have not paid the full amount and she is trying to tell me that the monthly service fee of R69 is accrued interest! *** seriously you a bunch of effen *********!! Close my account as I requested. I do not owe you people a cent!! Still waiting for the so called manager to phone me. Bet I will still be waiting for Kaashiv James to call by this time next year ...... Does anybody work in that company?
Helpful (0)
Replies (9)0
Replies (9)
RCS's replyOfficial
11 Jun 2019, 09:10Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply11 Jun 2019, 09:10
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RE
Ronel E's updateReviewer Update
11 Jun 2019, 13:43This is a standard reply on all the RCS Reviews! I will only believe it once I have a written confirmation that my account is finally closed and that I never have to deal with anybody from RCS ever again. .......
RE
Ronel E's update11 Jun 2019, 13:43
Reviewer Update
This is a standard reply on all the RCS Reviews! I will only believe it once I have a written confirmation that my account is finally closed and that I never have to deal with anybody from RCS ever again. .......
RE
Ronel E's updateReviewer Update
11 Jun 2019, 13:44 This is a standard reply on all the RCS Reviews! I will only believe it once I have a written confirmation that my account is finally closed and that I never have to deal with anybody from RCS ever again. .......
RE
Ronel E's update11 Jun 2019, 13:44
Reviewer Update
This is a standard reply on all the RCS Reviews! I will only believe it once I have a written confirmation that my account is finally closed and that I never have to deal with anybody from RCS ever again. .......
RCS's replyOfficial
12 Jun 2019, 08:24Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply12 Jun 2019, 08:24
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RE
Ronel E's updateReviewer Update
12 Jun 2019, 12:38That relevant department must have closed down..... Still waiting for confirmation that my account has been closed!!
RE
Ronel E's update12 Jun 2019, 12:38
Reviewer Update
That relevant department must have closed down..... Still waiting for confirmation that my account has been closed!!
RE
Ronel E's updateReviewer Update
14 Jun 2019, 12:47Hi Ndileka, your email from the 12th of June 2019 confirmed that you were waiting for the billing cycle to be completed on the night of the 12th and thereafter I will receive my confirmation of account closure. It is the 14th of June 2019 and I have not received any correspondence from RCS. I have to follow up every day and until this account is closed and I have received confirmation, the replies and reviews will continue. The request to close this account was sent to RCS on the 2nd of May 2019. The fact that I still have to deal with this request on the 14th of June 2019 is unacceptable!
RE
Ronel E's update14 Jun 2019, 12:47
Reviewer Update
Hi Ndileka, your email from the 12th of June 2019 confirmed that you were waiting for the billing cycle to be completed on the night of the 12th and thereafter I will receive my confirmation of account closure. It is the 14th of June 2019 and I have not received any correspondence from RCS. I have to follow up every day and until this account is closed and I have received confirmation, the replies and reviews will continue. The request to close this account was sent to RCS on the 2nd of May 2019. The fact that I still have to deal with this request on the 14th of June 2019 is unacceptable!
RCS's replyOfficial
14 Jun 2019, 12:56Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply14 Jun 2019, 12:56
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RE
Ronel E's updateReviewer Update
14 Jun 2019, 13:38Hi Ndileka
Thank you I have received confirmation of my zero balance and account closure. My complaint has been resolved.
Thank you I have received confirmation of my zero balance and account closure. My complaint has been resolved.
RE
Ronel E's update14 Jun 2019, 13:38
Reviewer Update
Hi Ndileka
Thank you I have received confirmation of my zero balance and account closure. My complaint has been resolved.
Thank you I have received confirmation of my zero balance and account closure. My complaint has been resolved.
RCS's replyOfficial
14 Jun 2019, 14:21Hi Ronel,
Thank you for the feedback, much appreciated.
Regards,
Thank you for the feedback, much appreciated.
Regards,
RCS's reply14 Jun 2019, 14:21
Official
Hi Ronel,
Thank you for the feedback, much appreciated.
Regards,
Thank you for the feedback, much appreciated.
Regards,