Horrible, interruptive service from Monique

I called RCS in December and spoke to a consultant who gave me a settlement amount. I called again today to confirm and spoke to Monique in collections. She advised that the account is still with MBD and in arrears. She was interruptive and rude and would not listen to me when I explained the history of the account. I understand RCS have to employ a “certain” personality type to work at collections, though Monique will be better suited at a mortuary in embalmment as she has absolutely no emotional intelligence and people skills. Please listen to the call as it should be recorded and assist Monique with some skills training. Regards