PC
Priyen C

1 reviews | Active since Mar 2013

16 Aug 2016, 08:02

HORRIBLE EXPERIENCE

<p>It is amazing that RCS never responds to emails / never receives them - I paid up my account in order to settle and close on the 02/08/2016 already when I spoke to Leonie I immediately did and EFT - which naturally takes a day or 2 to clear - I followed up on Friday 12/08/2016 with Zukile and Sizwe Mndabela and they did not get my email. I then waisted time and called again and space to Oscar Pieterse - also did not get my email. He then sent me a blank email from his personal box which I responded to - Sizwe subsequently emailed me claiming he never get my attachments but he did get my email?? I just want this paid up and closed and because of this painful ordeal I will never want to take up RCS Store Cards</p>

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Replies (3)
RCS
RCS's reply16 Aug 2016, 09:23
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

RCS
RCS's reply16 Aug 2016, 09:44
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

PC
Priyen C's update16 Aug 2016, 10:04
Reviewer Update

Thanks to Sabita who called me and send through the letter of closure - very sad that I had to complain in order to get heard.