RP
Rozanne P

1 reviews | Active since Aug 2017

18 Jun 2021, 16:15

Horrible, disgusting service!!!!!!!!

I phoned RCS on the 07th of May 2021 to request my settlement balance. On the 8th of May I settled my account. There was a problem on RCS side to allocate card payments and the settlement amount was allocated to my account late. I was therefore charged admin fees and interest for May and June 2021. I have phoned numerous times to get the adminfees and interest that was charged for May and June reversed, with zero luck. I have also emailed them, with zero response.

I am absolutely disgusted in the service received. I hereby request you to reverse the interest and adminfees allocated on my account and close this account.

0
Replies (2)
RCS
RCS's reply18 Jun 2021, 16:19
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 
RCS Group 

RCS
RCS's reply02 Aug 2021, 19:26
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS