gT
georgina T
1 reviews | Active since May 2020
11 May 2020, 11:57
Horrible customer service
The worst company i have ever dealt with, I have been put on hold for more than an hour and eventual when a young lady answered my call,there was loud music playing in the background i could hardly hear her and she took down my details but in the middle of the call just put me on hold without a word or a reason to which i had to hold for atleast 30 minutes before a young man picked up my call and not only was he short with me but he was useless as well and could not assist me.
All i want is to change my cellphone number on my profile as am no longer using the old number but it seems like such a tough task for these people.
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Replies (2)
RCS's replyOfficial
11 May 2020, 12:43Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS's reply11 May 2020, 12:43
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
gT
georgina T's updateReviewer Update
12 May 2020, 16:31Wow RCs call center is really a piece of **** company, i have never dealt with such incompetence in my life especially regarding such a small matter of changing a cellphone number.
My mother has spend so much money on airtime calling the call center but getting nowhere because is she is not being put on hold forever then the call gets cut for no reason.
I have spent my entire day as well at work calling them but no one picks up and eventually when a person did picked,they listen to my query then hang up on me again without a reason. i tried calling again and spoke to Candice who transferred me to someone else who transferred me to buyiswa who wasn't of help either.
How the hell are we supposed to use the ****en card if its of no use to us but has money in it. All that we want is to update the damn cellphone number
My mother has spend so much money on airtime calling the call center but getting nowhere because is she is not being put on hold forever then the call gets cut for no reason.
I have spent my entire day as well at work calling them but no one picks up and eventually when a person did picked,they listen to my query then hang up on me again without a reason. i tried calling again and spoke to Candice who transferred me to someone else who transferred me to buyiswa who wasn't of help either.
How the hell are we supposed to use the ****en card if its of no use to us but has money in it. All that we want is to update the damn cellphone number
gT
georgina T's update12 May 2020, 16:31
Reviewer Update
Wow RCs call center is really a piece of **** company, i have never dealt with such incompetence in my life especially regarding such a small matter of changing a cellphone number.
My mother has spend so much money on airtime calling the call center but getting nowhere because is she is not being put on hold forever then the call gets cut for no reason.
I have spent my entire day as well at work calling them but no one picks up and eventually when a person did picked,they listen to my query then hang up on me again without a reason. i tried calling again and spoke to Candice who transferred me to someone else who transferred me to buyiswa who wasn't of help either.
How the hell are we supposed to use the ****en card if its of no use to us but has money in it. All that we want is to update the damn cellphone number
My mother has spend so much money on airtime calling the call center but getting nowhere because is she is not being put on hold forever then the call gets cut for no reason.
I have spent my entire day as well at work calling them but no one picks up and eventually when a person did picked,they listen to my query then hang up on me again without a reason. i tried calling again and spoke to Candice who transferred me to someone else who transferred me to buyiswa who wasn't of help either.
How the hell are we supposed to use the ****en card if its of no use to us but has money in it. All that we want is to update the damn cellphone number