Horrible Customer service

Apparently my RCS Game account has been blocked for *****. Great. Thanks. Much appreciated. I didn't report it. It wasn't reported to me either.

Thats another issue. The issue at hand. I want to get my card unblocked. Okay. Called customer service. Got instructed I need to send a copy of my ID with 3 signatures on a page to the ***** dept email. Okay. Done that. I would then need to call back to the customer service center to get transfered to the ***** department. Okay. On hold for literally 30 min. No answer.

Hang up. Look for the ***** dept direct number. Got it. Called again. 8 minutes. The exact same thing.

What if I just got ****** and needed to report the card ******? How long is it going to take to sort this issue out? Another 6 months? After you messed up my other account with RCS up so badly that you couldn't change the banking details for 6 months.... And promised to pay back my negative fees as you admitted it was your mistake. You never reported your mistake and now I am left with bad credit scores because RCS can't do simple things.

What must I do to get this fixed hopefully in the next week not next year.

Awaiting your response. IL give you my cell number. Promise I won't keep you on hold for over 30 min.