JM
JJ M

1 reviews | Active since Jul 2011

26 Aug 2022, 14:24

Horrible and useless online account system

Every opened Edgars account online? DONT!!!! Have you ever tried to open an Edgars account account online? Don't!!!!!!!!! You will be utterly frustrated and Very very irritated... I tried to apply for 3 days now.... And every time I submitted all the required documents and more (it say Payslip OR bank statement and every time I submitted both, both online and via Email), I vet an email AND sms almost immediately after the submission stating the following: Mr ......, we require your last 3 months bank statement/payslip for your Edgars Account application. To submit, click here https://ury.io/alLtf6 to continue or call us on **********. Or Thank you for completing your Edgars Account application. To finalise your application, we require your last 3 months bank statement/ payslip. Please use Click here to upload or email to *********** with your ID number in the subject line. For any queries call us on **********or email us at Edg***************. Regards, Edgars Account Division. And every time I do click the link or "click here button", whereafter I'm directed - again - to the application, and I once again give permission to acquire my bank statement, (and immediately thereafter Nedbank confirms via sms). I also submit my payslip. As soon as I done that the website confirm submission. Seconds there after I receive these email and sms yet again: Thank you for completing your Edgars Account application. To finalise your application, we require your last 3 months bank statement/ payslip. Please use Click here to upload or email to *********** with your ID number in the subject line. For any queries call us on **********or email us at Edg***************. Regards, Edgars Account Division And so it goes on and on and on... 3 days now. And now I am fed up and thinking of just forgetting about Edgars.... Not once, Not twice, Not three times.... No.... But already 8 times I have repeat the submission proces AND alternatively sent emails, but the outstanding submission email and sms just keep flooding my inbox. 13 sms and 8 email, each time directly after I submitted my bank statement and Payslip. Seems people at Edgars account dept is utterly *********** or likes to play with people who don't have time for playing around! I'm sooooo fed-up!!!

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Replies (3)
JM
JJ M's update29 Aug 2022, 13:17
Reviewer Update
And I still get your emails every single day. I click on the link, submit the documents required and then same story. Within minutes I get the same email and sms over and over again. Doesn't matter how many times I submit my documentation.

This is really outrageous and stupid!!
RCS
RCS's reply30 Aug 2022, 10:27
Official
Good day,

Complaint reference: ACT-***-X9T4B4 Your complaint has been logged for investigation and feedback will be provided as soon as possible.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Complaints Team
RCS
RCS's reply30 Aug 2022, 11:46
Official
Good day

We are pleased to inform that your complaint has been resolved.

Please accept our apologies for any inconvenience this matter may have caused.

We trust you find the above in order.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

 

Kind regards,RCS Cards