Horrible and Pathetic service from RCS

I was retrenched in July 2020 due to Covid. I have a Game account and went in to activate the policy of RCS as it covers a situation like this. I have always maintained a good paying relationship with the account. Now remember the policy covers for 12 months but to the RCS people who cannot communicate with each other its even though its one company, has harrased me for payment continously after just paying for three months on my account. I phoned in to ask why and was told to send in a bank statement so that they can revisit the claim again. No where in the contract does it say so but I comp****. But I still received these mails and sms even after phoning in again and again to explain my situation. Now they are threatening to cancel my policy even though they send an apology for the unfair treatment but no resolve.