Homeloan declined due to acc still showing active

So I paid up and closed my account in 2013 and now in 2015 I want to apply for a home loan but I'm being declined due to the bureau stating my account is still active and that R473 is in arrears. so great I give what all credit providers want which is their money, I call in to close the account Pamela Stemele send me a letter saying the account is closed and almost 2 years later it still shows active. last time I check credit providers should update the bureau every month. Do people that no longer want to do business with your company suddenly get treated differently because as soon as you in arrears that info gets put up immediately.<br> so my credit score is low due to \ arrears"and my homeloan application is declined. will Clint Brink Group Customer Service Manager please make space in your house so my Fianc?"