High instalment and poor service ***

<p>I log a complaint last week Thursday using rcs email address and since now no one has come back! My current balance with RCS is R7791 and my minimum payment is R966 for this month (May) while someone very close to me her balance is R11300 and her minimum payment is R884 for this month (May) How is that possible and bear in mind that my account is on 36months plan! How can I be billed so much instalment while my balance is so low and someone with a very high balance and billed so low instalment???? When I call your call centre no one is explaining to me why and when I email my query no one is responding to meL The consultants are not helpful at ALL!</p>